Welcome to TimelessTreasureHome.com (hereinafter referred to as “we”, “us” or “our site”). We are committed to ensuring that you have a satisfactory shopping experience. If you are not completely satisfied with your purchase, here is our refund policy and process:
Refund Policy Refund Conditions
Eligibility: We will accept refund requests within 30 days of receiving the item. The item must be in original condition, including all packaging and tags. Exclusions: The following are not eligible for refunds: Sale, discount or clearance items (unless otherwise stated). Customized or personalized items. Used or damaged items. Refund Amount
Item Refund: The refund amount includes the item price and applicable taxes. Shipping costs are generally not refundable unless the item is defective or shipped incorrectly. Shipping Costs: If the return is due to our error, we will pay the shipping costs. If it is due to the customer’s fault (such as not liking the item), the shipping costs are generally paid by the customer. Return Process Submit a Return Request Please contact our Customer Service Team at curtain@timelesstreasurhome.com within 30 days of receiving your item with your order number and reason for return. We will provide detailed return instructions and a return address based on your return request. Return Shipping You will need to return your item with the original packaging and labels. Please ensure you use a trackable shipping method and keep your return receipt. Return charges will depend on the reason for the return, please refer to the relevant terms in our Refund Policy. Refund Processing Refund Time Once we receive and inspect the returned item, refunds are usually processed within 7 business days. Refunds will be credited back to your payment account, and the exact time it takes may depend on your bank or payment provider. Refund Confirmation Once the refund is processed, you will receive a confirmation email with the refund amount and processing details. Damaged or Wrong Items Damaged Items If the item you received was damaged or defective during shipping, please contact us within 48 hours of receiving the package with a detailed description and photos of the damage. We will provide you with return instructions and arrange for a replacement or refund. Incorrect Items
If you received an incorrect item, please contact us immediately and we will provide you with return instructions and process the correction. Return Address Please return the item to the following address according to the return instructions we provide:
Return Address: 14033 DORNOCH ST GRANDVIEW MO 64030
Thank you for choosing TimelessTreasureHome.com, we look forward to continuing to provide you with quality products and services!
