Welcome to TimelessTreasureHome.com (hereinafter referred to as “we”, “us” or “our site”). In order to better serve you, we have compiled some frequently asked questions and their answers. If you have other questions, please feel free to contact us.
Order related How do I place an order? You can browse our website and add the items you like to the shopping cart. Once you have completed your purchase, click the shopping cart icon and follow the prompts to complete the order information and payment process.
How long does it take to process an order? We usually process your order within 2 business days. Once processed, you will receive a confirmation email and tracking information.
How do I cancel or modify my order? If you need to cancel or modify your order, please contact us as soon as possible at curtain@timelesstreasurhome.com. We will do our best to assist, but cannot guarantee changes after the order is processed.
Payment and pricing What payment methods are accepted? We accept major credit cards (Visa, MasterCard, American Express), PayPal and other common online payment methods.
Do prices include taxes? Product prices do not include taxes. The specific taxes will be calculated and displayed based on your shipping address at checkout.
Shipping and Delivery How long does it take to ship? Standard delivery usually takes 5 business days, depending on your location. Expedited delivery options and fees will be displayed at checkout.
Do you ship internationally? We currently only ship within the United States. Please stay tuned for updates on our website for more information on shipping areas.
Returns and Refunds How do I return an item? To return an item, please contact curtain@timelesstreasurhome.com within 30 days of receiving your item and provide your order number and reason for return. We will provide you with return instructions and address.
How long does a refund take? Once we receive and inspect the returned item, we will process your refund within 7 business days. The refund will be credited to your original payment account.
Products and Inventory Is the product in stock? While we try to keep the information on our website accurate, some items may be out of stock. If the item you ordered is out of stock, we will notify you and provide a solution.
How do I learn about new product launches? You can subscribe to our email newsletter or follow our website and social media platforms to get the latest product information and promotions.
Account and Security How do I create an account? Click the “Register” button in the upper right corner of the website and follow the prompts to fill in the necessary information to create an account.
What if I forget my password? Please click the “Forgot Password” link on the login page and enter your registered email address. We will send a link to reset your password to your email address.
We are committed to providing you with a quality shopping experience. If you have any questions or suggestions, please feel free to contact us.
