Welcome to TimelessTreasureHome.com (hereinafter referred to as “we” or “our site”). We are committed to providing you with efficient and reliable shipping services. Please read the following shipping terms to understand our shipping policies and procedures.
Shipping Area Within the United States Currently, we only provide shipping services within the United States. For international orders, please monitor our website for updates or contact our customer service team.
Shipping Methods and Costs Standard Shipping
Shipping Time: Standard shipping usually takes 5 business days. Cost: Standard shipping costs are calculated based on the order amount and shipping address and will be displayed at checkout. Expedited Shipping
Shipping Time: Expedited shipping usually takes 2 business days. Cost: Expedited shipping options and corresponding costs will be displayed at checkout. Free Shipping For eligible orders, we provide free standard shipping services. Specific conditions are listed on our website or promotions page.
Order Processing Time Processing Time We usually process your order within 1 business day. During peak periods (such as holiday promotions), processing time may be longer.
Order Confirmation Once your order has been processed, you will receive an order confirmation email with shipping details and tracking information.
Order Tracking Tracking Information When your order has been shipped, you will receive a confirmation email with a tracking number. You can use the tracking number to track the status of your order in real time on the shipping provider’s website.
Customer Account Log in to your TimelessTreasureHome.com account and view your order status and tracking information on the Order History page.
Shipping Issues Delayed Delivery While we do our best to ensure timely delivery, certain circumstances (such as bad weather, shipping company delays, etc.) may cause delivery delays. If your order has not been delivered after the estimated delivery time, please contact us at curtain@timelesstreasurhome.com
Damaged or Missing Package If the package you received is damaged or partly missing, please contact us within 48 hours of receiving the package and provide a detailed description of the damage or loss and relevant photos. We will coordinate with the shipping company to resolve the issue.
Incorrect Address Please ensure that you provide the correct shipping address. If the package cannot be delivered or is returned due to an incorrect address, you will be responsible for the cost of re-delivery.
Return Shipping Return Process If you need to return a product, please refer to our Return and Refund Policy page for details. We will provide you with a return label and relevant instructions.
Return Fees Depending on the reason and specific circumstances of the return, the return fee may be borne by us or paid by the customer. Please refer to the Return and Refund Policy for specific terms.
We are committed to providing you with quality service and shopping experience, thank you for your understanding and support!
